Shipping policy

Last updated: October 27, 2026

Thank you for shopping with Dillly. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Except as otherwise stated on our website, orders are processed within 3 business days (excluding holidays).

Orders placed after noon or on weekends and holidays may begin processing the next business day.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently only ship to United States.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or significantly delayed during transit, please contact us at dilllybrand@gmail.com.

For damaged orders, please provide your order number, a description of the issue, and photographs of the damage, if applicable.

We will review the situation, assist with any necessary carrier claims, and determine an appropriate resolution in accordance with our Refund & Return Policy and applicable law.

Order Changes & Cancellations

If you need to modify or cancel an order, please contact us at dilllybrand@gmail.com as soon as possible.

Order changes and cancellations are not guaranteed and may only be accommodated before an order has shipped. Once an order is in transit, modifications and cancellations are generally not permitted.

If an order cannot be shipped within the stated timeframe, customers will be notified and provided with the cancellation and refund options required by applicable law.