Last updated: October 27, 2026

Refund & Return Policy

All Sales Are Final

Due to the nature of our food products and for food safety reasons, all Dillly sales are final. We do not accept returns or exchanges, and we do not offer refunds for changes of mind, personal taste preferences, or products ordered by mistake.

Damaged, Defective, or Incorrect Orders

We want every Dillly order to arrive just as it should! If your order arrives damaged, defective, or incorrect, please contact us at dilllybrand@gmail.com within 7 days of delivery.

Please include your order number, a brief description of the issue, and photos if applicable. We'll review the situation and work with you to make it right through a replacement or refund, as appropriate.

The 7-day reporting period does not limit any rights you may have under applicable law.

Lost or Undelivered Orders

If your order has not arrived or appears to be lost in transit, please contact us at dilllybrand@gmail.com so we can investigate the issue.

If we are unable to fulfill your order, or if a refund is otherwise required by applicable law, we will issue the appropriate refund.

Order Cancellations

Once an order has been placed, cancellations are not guaranteed. If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate requests before an order has shipped, subject to applicable law.

If we cannot ship your order within the promised timeframe, we will provide the cancellation and refund options required by law.

Refund Processing

If a refund is approved, it will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

Contact Us

If you have any questions or concerns about your order, please reach out to us at dilllybrand@gmail.com. We're always happy to help!

Nothing in this policy limits any rights or remedies available to customers under applicable law.